1Q: Where is Urban Hosting bandwidth coming from?
2Q: What is the network policy?
3Q: Do you allow torrent sites?
4Q: How much time does it take to get my account?
5Q: Which control panel is used?
6Q: What are the servers port speed?
7Q: What methods of payment do you accept?
8Q: Do you allow IRC related services to be hosted?
9Q: Do you allow web proxies?
10Q: Do you offer a guarantee?
11Q: Is there a charge for going over your allotted bandwidth?
12Q: How is your 24 hour average ticket response time calculated?



1Q: Where is Urban Hosting bandwidth coming from?
1A: Our servers are located in Canada, running a premium BGP of Peer1, Teleglobe, Videotron, Level3, nLayer & Global Crossing.


2Q: What is the network policy?
2A: We do not allow any under age pornographic material, warez, piracy and cracks related content, proxies. Use of our services to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as pyramid schemes, ponzi schemes, hyip schemes, and chain letters, are prohibited on our servers.


3Q: Do you allow torrent sites?
3A: Yes. Currently there is no law in Canada that prohibits this.


4Q: How much time does it take to get my account?
4A: Shared & Reseller accounts are activated instantly, other services require manual setup & activation and can take up to 24 hours for a VPS, and up to 48 hours for a dedicated server.


5Q: Which control panel is used?
5A: cPanel/WHM 11 + Fantastico


6Q: What are the servers port speed?
6A: All shared, reseller and VPS servers utilize 100Mbit by default.


7Q: What methods of payment do you accept?
7A: We accept PayPal which also allows you to make credit card payments with or without a verified PayPal account.


8Q: Do you allow IRC related services to be hosted?
8A: Please check the services section of our site. We do offer IRC related services, but they are monitored for (DDoS attacks), if they become a problem, we have the right to suspend your service immediately.


9Q: Do you allow web proxies?
9A: No


10Q: Do you offer a guarantee?
10A: Yes, 30 day money back if not satisfied with services. We also provide a 100% Network & Power SLA.


11Q: Is there a charge for going over your allotted bandwidth?
11A: If your site exceeds monthly bandwidth allotment, we pause your site by displaying a page instead of your site, which you can freely customize to your own liking by uploading an HTML file and contact us to let us know where the document is. Per request, we can also make sure your website stays online in this event, by either upgrading your plan or paying an overage fee ($1.50/GB per month).


12Q: How is your 24 hour average ticket response time calculated?
12A: Our site takes into account how long it takes to reply to each tech support ticket, and does the math to provide an average time for that day (past 24 hours). This is not a modifiable number and is entirely automated. These averages are taken from technical, and not sales support tickets, which may reflect a longer reply time depending on time of day.

*While this average is reliable, please do not take the number provided as an expectation of how quickly you will be serviced, it is shown purely for the curious ones.
*The number shown does not necessarily relate to resolution time, but rather ticket acknowledgment (first reply to support ticket), however most tickets are resolved within the first reply.
*If ' N/A' is listed, this means there have been no tech support tickets sent in the last 24 hours.